Solutions Engineer

Depot is growing rapidly and reinventing the software build space, so we are now looking for our first dedicated Solutions Engineer to bridge the gap between our innovative technology and the developers who need it most. This is a rare opportunity for an experienced developer who wants to help peers make dramatic gains in their day-to-day jobs, and ultimately for their organizations.

An ideal candidate would be someone who is already a Depot user and fan who wants to find a new role in a fast-growing, venture-backed startup. There is no template for this role, so it requires a self-starter to shape how we support and grow our customer base, working directly with engineering teams at fast-growing companies to solve their most critical build performance challenges.

To support our rapidly growing customer base, we are looking for Solutions Engineers based in the US, Canada, or Europe.

Depot has created a build performance and developer productivity platform unlike any other. We've turned what it means to build software locally and in CI upside down by making performance a top-level feature rather than an afterthought. Our platform accelerates existing tools and services like Docker builds and GitHub Actions, saving Depot customers all over the world literal years in build time.

This role's success will be driven by providing deeply technical guidance that helps customers extract maximum value from Depot while identifying opportunities for where we can further help. You'll be the technical voice that turns curious developers into Depot advocates and helps existing customers unlock exponential build performance improvements.

If you're passionate about developer tools and want to directly impact how software is built, we'd like to hear from you.

Responsibilities

• Create personal connections with new Depot users to drive trial-to-paid conversion: Provide personalized technical guidance to free trial users within 24-48 hours, helping them achieve faster builds and convert to paid plans
• Customer success & growth: Manage 20-30 customer accounts, monitoring usage patterns and helping teams scale their build performance as they grow
• Technical problem solving: Analyze build logs, CI configurations, and performance metrics to provide specific optimization recommendations
• Technical guidance & support: Conduct technical demos, onboarding sessions, and serve as the primary technical resource for developers evaluating and using Depot
• Cross-team collaboration: Work with multiple teams at Depot to qualify enterprise deals, surface product feedback to engineering, and streamline documentation to improve conversion over time

Skills & Experience

Technical Background

• 3-5 years of hands-on experience with Docker, Kubernetes, and container orchestration
• Deep understanding of CI/CD pipelines, particularly GitHub Actions, CircleCI, or similar platforms
• Experience with BuildKit internals, Docker layer caching, and multi-platform builds
• Knowledge of build tools like Bazel, Gradle, Pants, Turborepo, or similar systems
• Proficiency in debugging build performance issues and analyzing build logs
• Understanding of distributed systems, caching strategies, and infrastructure optimization
• Ability to explain complex technical concepts clearly to both individual developers and engineering leadership
• Confident in defining, tracking, and communicating key metrics around customer opportunities

Culture and Work

• Self-starter who is comfortable and excited by the idea of working in a startup environment with ambiguity, resource constraints, and shifting priorities
• Ability to manage multiple projects simultaneously and work independently in a fast-paced environment
• Strong written and verbal communication skills & comfort collaborating with colleagues asynchronously across time zones
• A strong desire for ownership, you should be able to both define goals & execute on them from idea to measurement

Depot values and culture

We are a fully remote and globally distributed team across the US, Europe, and Canada currently. As a remote startup, there is a collection of things we value and expect from folks:

• We’re only going to get more distributed as time goes on. As such, there is always stuff happening across Depot so we value folks who thrive in that type of environment.
• We’re not your family and don’t pretend to be. We expect you to get things done and work hard to help us meet your goals. But you should spend time with your family and friends, so you should find the balance that accomplishes both.
• We’re a small team and aim to accomplish massive things as a lean team. Everyone who works at Depot is a self starter and is deeply passionate about the problems we’re solving, and want to solve them well.
• We want you to own it. We firmly believe that ownership is the key to growth and part of that growth is making the choices, and owning the success, failure, and lessons learned that comes with those choices.
• We value data. We make decisions based on what the data tells us and what customers need from us. Folks thrive at Depot by being data driven in their decision making.